When will I get a shipping notification?

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping Policy

How are shipping charges and delivery times determined?

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times are estimates and commence from the date of shipping, rather than the date of order. They are to be used as a guide only and are subject to the acceptance and approval of your order. Shipping Policy

When can I return a product for a refund or exchange?

Returns are accepted within 14 days of receiving your product. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. Items must be unused, in the same condition that you received them, and in the original packaging. Returns Policy

Do I need to cover the shipping cost for returns?

You will need to ship the product back to us at your own cost. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Returns Policy

When will my refund be processed and appear in my account?

Please allow some time for the refund to be processed and appear in your account. If you haven’t received your refund within a reasonable time, please contact us at info@alphavictorious.com. Returns Policy